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About

GiantCookie.co.uk is a site dedicated to sending Giant Cookies and Giant Cookie Cakes the length and breadth of the UK. Made from the finest ingredients and using only free range eggs each Giant Cookie is hand made and lovingly baked to perfection before being iced, decorated and carefully packaged ready to be sent to its lucky recipient.

GiantCookie.co.uk is a division of Crumbs, a family run business based in Farnborough, Hampshire, where delicious cupcakes, cookies, muffins and more are baked daily and sent all over the country and beyond. For more information please visit our other websites:www.CupcakesEtc.co.uk & www.BFPOCakes.co.uk.

Contact

If you would like to discuss your Giant Cookie before ordering or have any questions regarding any step of the ordering process please contact us on 0845 680 2376 or email us at orders@GiantCookie.co.uk.

Delivery

Once you’ve placed an order for your Giant Cookie or Giant Cookie Cake it will be baked and posted the next working day. It will be sent using First Class Royal Mail. A proof of posting will be obtained for each Giant Cookie or Giant Cookie Cake sent. You should receive your Giant Cookie or Giant Cookie Cake within 2-3 working days of placing your order.

Terms and Conditions

SERVICE

We want to give you giant cookie-rific service. If you have sent a Giant Cookie or Giant Cookie Cake which you are not entirely satisfied with, please contact us with your comments. We will do all we can to put it right for you. We do our very best to respond to all emails within 24 hours.

ORDERS

We take payment via PayPal at the time of order. This is to ensure there are no last-minute delays getting your order delivered on time. If there is a problem, we will email you within 3 working days to your PayPal email address. Any special offers we make are designed to be used independently and are not available in conjunction with any other offer. We aim to dispatch all orders the next working day. If for any reason we are unable to fulfill your order this quickly we will contact you by email to offer you a later delivery date, or a refund if you prefer. We do not dispatch on Saturdays or Sundays.

Most of our deliveries are handled by Royal Mail. We cannot take responsibility for delays in delivery by Royal Mail outside of our control including industrial action and subsequent disruption to the service. We endeavour to keep our customers informed so that they are aware of any situations and know when to expect delays. Royal Mail advises that 1st Class delivery can take 1-5 working days, but usually do arrive next day. We cannot offer refunds for Giant Cookies or Giant Cookie Cakes that have been delayed in the post or resend Giant Cookies or Giant Cookie Cakes except at our discretion. The Royal Mail categorises a parcel as lost if undelivered after 15 working days. If your parcel has not arrived after 15 working days, we will issue a refund or send your cookie again, whichever you prefer.

For overseas delivery please use our sister site www.BFPOCakes.co.uk.

We reserve the right not to send a message that may contain offensive and/or inappropriate content. Delivery addresses are supplied by the customer within the PayPal payment process, GiantCookie.co.uk takes no responsibility for wrongly entered addresses.

OUR GIANT COOKIES

Our Giant Cookies and Giant Cookie Cakes may contain nut traces as they are prepared in kitchens that make lots of other lovely things. As all our Giant Cookies and Giant Cookie Cakes are handmade, there may be some small variations in colour, design and size in each order. We think this adds to their charm - we hope you agree!

Cookie Policy

By using this website you accept that we use tracking cookies. We anonymously measure your use of this website to improve your experience. However we believe cookies are best eaten!

 

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